Retail Customer Service Operator - Italian language

The primary aim of this role is to provide day–to-day support and communicate with retail network in Italy while maintaining and enhancing team/company performance. This involves effectively resolving retail network issues, complaints and inquiries as 1st level assistance and addressing the issues to other relevant departments.

• Your working day would consist of using Salesforce as main tool for communicating with shop owners and other departments within the Company and providing information to shop owners via e-mail, telephone and live chat.
• To provide relevant information, you will use both Company’s database, back offices and other providers’ back offices.
• You will assist shop owners directly as 1st level assistance or in collaboration with other relevant departments.
• It is important that you maintain broad knowledge of all relevant planetwin365 products, retail products, services (such as sports betting, virtual sports, horse racing, gadgets, Betting Terminals, Cash Desk Client and other programs used in the retail part of the business) and company’s and team’s policies and procedures.

This is required of you in order to deliver great results

• Fluency in Italian language and good English knowledge is a must since our customers are located across Italy.
• You must be a real Tech savvy, proficient computer user (MS Office, Internet browsers) and preferably familiar with CRM systems and practices.
• Proven capability as a problem solver, able to multitask with an ability to work individually or as part of a team will make you stand out.
• It is definitely a plus if you are interested in sports betting and online gaming industry.
• Last but not the least, this position requires shift work, so it is important that you are comfortable with it.

Why Choose Us

At PWO by Lottomatica, we believe in fostering a fun, inclusive, and innovative environment where every team member can thrive. Here’s what you can look forward to:

• We keep track of the market and stay competitive with remuneration package and reward system. 
• We have introduced Work.Live.Play. initiative which is about flexible ways of working in PWO! We know that flexibility in our lives matters, so you can choose between office-based or hybrid working options to accommodate everything going on in your life. Check out more at Work.Live.Play.
• Our people’s health and wellbeing are the priority for us, so we offer extensive private health package.
• With us, you can boost your career and have access to the learning content at any time through the online learning platform.

Eager to Uncover Our Story? 

🌐 Dive into our Corporate Wonderland: https://lottomaticagroup.com/en-us

📸 Catch the Behind-the-Scenes Action on Instagram: We Are PWO (former SKS365) (@we_are_pwo) • Instagram photos and videos

🤝 Let's Get Linked on LinkedIn:  PWO by Lottomatica

Does this sound like you? Let’s talk!